How We Collect Information
We collect personal information whenever you interact with us directly—this may be through social media, telephone calls, email, letters, or when you use our website. The information we gather can include (but is not limited to) your name, contact details, address, email, phone number, age, nationality, and any relevant notes relating to our communication with you. We may also receive information from publicly available sources or trusted third parties where appropriate.
When you visit our website, we may also collect certain data automatically. This may include:
- Website requests you submit, such as enquiries about our services
- Technical information used to maintain, secure, and improve our website
- Analytics data to help us understand how visitors use our site
- Aggregated statistics for market research and service improvement
- Service updates or information we believe may be relevant to you
How Your Information Is Used
We use the information we collect to provide and improve our services. This may include:
- Personalising your experience so you receive content and services most relevant to you
- Improving our website and ensuring it functions effectively
- Responding to enquiries and offering customer support
- Following up after you contact us via social media, email, or phone
- Sending updates or newsletters when you have opted in
How Your Information Is Stored
Your personal information is stored securely within our internal systems only accessible by Arvello Desk employees. Access to this information is strictly limited to what is necessary to provide our services.
We do not sell or rent your personal information, and we do not share identifiable data with third parties except in the following circumstances:
- Legal obligations where disclosure is required by law
- Service providers who support our business operations (e.g., website hosting, security services), and only to the extent necessary
- Client‑related processing where relevant to the service you have requested
We retain personal information only for as long as necessary to fulfil the purposes outlined in this notice or to meet legal requirements.
Please note that while we take appropriate steps to protect your data, transmission of information over the internet can never be completely secure. Once received, we apply reasonable technical and organisational measures to safeguard your information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Accessing and Updating Your Information
You have the right to ensure the information we hold about you is accurate and up to date. You may request:
- Corrections to inaccurate information
- Removal of information you believe we should no longer hold
- A copy of the personal data we store about you
- Erasure of your personal information
To make a request, please contact us at vittoria@arvellodesk.com. A small administrative fee may apply for repeated or excessive requests, in line with UK GDPR.
Transferring Your Information Outside the UK
In some cases, your information may be processed or stored outside the UK—for example, if a service provider or client is based overseas. These countries may not have the same data protection standards as the UK.
Where such transfers occur, we take reasonable steps to ensure your data remains protected and that your rights continue to apply, in accordance with UK GDPR requirements.
Use of Cookies
Our website uses cookies—small text files stored on your device—to help us:
- Improve website performance
- Understand browsing behaviour
- Provide a more personalised experience
Cookies do not identify you personally. You can adjust your browser settings to refuse cookies if you prefer.
Links to Other Websites
Our website may contain links to external sites. This privacy policy applies only to our own website, so we encourage you to review the privacy policies of any external sites you visit.
Review of This Policy
We review this privacy policy regularly to ensure it remains accurate and up to date. Last updated: 28/07/2026
Contact Us
If you have any questions about this privacy policy or the information we hold about you, please contact us at: arvellodesk@gmail.com